Refund Policy

This Refund Policy applies to all digital products and services offered by Rafilis. We value customer satisfaction and offer a fair refund process if our products don't meet your expectations.

This policy applies to the following products and services:

• LES VPN — Monthly and annual subscription plans
• Rafilis Audio Normalizer — Software licenses and subscriptions
• Rafilis Multizone Player — Software licenses and subscriptions

3.1 Subscription Products (LES VPN)

To be eligible for a refund:

• Request must be made within 14 days of the initial purchase date
• This must be your first subscription to the product
• You must not have violated any terms of service or laws

3.2 Software Licenses

For one-time software purchases:

• Refunds can be requested within 14 days of purchase
• If the software is incompatible with your system or doesn't work as documented

To request a refund:

1. Send an email to developer@rafilis.com
2. Include "Refund Request" in the subject line
3. Include your order number or email address
4. State the reason for your refund request

Refund requests are processed as follows:

• Requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-10 business days
• The time for the payment to reach your account depends on your payment method

In some cases, we may offer partial refunds:

• Prorated refunds for remaining time on long-term subscriptions
• Partial refunds for documented technical issues

You can cancel your subscription at any time:

• Cancellation takes effect at the next billing cycle
• You continue to have access until the end of the paid period
• Cancellation does not automatically mean a refund for the remaining time

If you disagree with our refund decision:

1. Submit your dispute to developer@rafilis.com
2. Your dispute will be reviewed within 5 business days
3. We will notify you of our decision with the reasoning

If you have any questions about our refund policy, please contact us:

Rafilis Bilisim Teknolojileri Limited Sirketi
Email: developer@rafilis.com
Web: rafilis.com